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Employee experience · Preview

Customer PartnerWelcomes your customers. Stays with them through the next step.

Supports customers and follows technical solutions with the CEO. Keeps customers informed and works to win back those who left. Shares tutorials, articles and relevant campaigns.

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Customer Partner
HEXVA by AgentcraftCustomer Partner

Your customers’ partner

Knows your customer. Remembers their journey.

Brings past issues, useful solutions and communication preferences into the next conversation. You manage what it remembers.

Share your customers’ journey

Bring together support conversations, product guides and usage milestones. It learns where customers struggle, what helps them and how they prefer to hear from you.

LEARNS FROM YOUR WORK
My Customer PartnerLearns from working with you

“This customer prefers a short status update followed by detailed steps. Shall I remember that for future conversations?”

Example conversation. Your choice is only used in this preview.

A conversation is enough

Ready-to-use task examples

Ask about satisfaction, open issues or customer behavior. Your Customer Partner brings together the records and answers with a clear analysis.

How satisfied are our customers?

You

What was our customer satisfaction rate this month? Compare it with last month and explain the main reasons for dissatisfaction.

My Customer Partner

This month’s CSAT is 88%, up 6 percentage points from last month. The most frequent negative feedback concerns resolution time.

Customer satisfaction · Monthly comparison

  • This month · 88 of 100 survey respondents rated support 4 or 5 out of 5: CSAT 88%.
  • Last month · 82 of 100 respondents were satisfied: 82%. The comparison covers respondents, not every customer.
  • Negative responses · 7 cited slow resolution, 3 unclear instructions and 2 repeated requests for information.

Which customer issues remain open?

You

Which customer issues are still unresolved? Show the critical ones, their owners and the status of issues escalated to the CEO.

My Customer Partner

There are 12 open cases; 3 are critical. I matched the customer records with the technical work and highlighted the decisions still needed.

Open issues · Status summary

  • Export failure · Affects 3 customers; Software Engineer is investigating. Escalated to the CEO; no confirmed release date.
  • Access issue · Fix prepared; QA verification is pending. Customer has been told that verification continues.
  • Decision needed · The CEO needs to set the priority for a recurring integration issue.

How quickly do we resolve issues?

You

Compare first response and resolution times with last month. Where are customers waiting the longest?

My Customer Partner

First responses are faster, but technical escalations still have the longest resolution times. I used the same calendar-hour definitions for both months.

Support speed · Monthly comparison

  • First response · Median 18 minutes, down from 25; measured from case creation to the first human or agent reply.
  • Resolution · Median 9 hours, down from 12, across the 80 cases closed this month.
  • Bottleneck · The 10 closed technical escalations had a median of 28 hours; open cases are listed separately by age.

Analyze why customers leave

Growth Manager

Churn increased in this cohort. Use customer conversations to explain why they left and which customers we can realistically win back.

My Customer Partner

I reviewed the recorded cancellation reasons for 20 customers. Five left because of a feature that is now available; they form a potential win-back group.

Lost customers · Reasons and opportunities

  • Reasons · 8 cited price, 5 missing exports, 4 onboarding difficulty; 3 gave no reason.
  • Opportunity · 4 of the 5 export-related cancellations are eligible for outreach. Feature availability is confirmed; return intent is unknown.
  • Recommendation · Show the improvement to the eligible group and offer onboarding help; no messages sent in this analysis.

Are our tutorials helping customers?

You

Are the tutorials and articles we sent helping customers use the product more? Show completion and repeat usage, not just email opens.

My Customer Partner

I matched the delivery records with the shared usage report. Many recipients completed their first report, but these observations alone do not prove the content caused the change.

Learning content · Usage outcomes

  • Audience · 100 customers received the first-report guide; all had completed setup but not yet created a report.
  • Seven days · 40 created their first report; 24 of those returned to create another.
  • Next analysis · Compare equivalent cohorts and review where the remaining 60 customers stopped.

Evaluate campaign responses

Growth Manager

The campaign announcement is complete. Summarize customer responses, conversions and questions so I can improve the next campaign.

My Customer Partner

I combined delivery and customer response records for the seven days after the announcement. The main question was who qualifies for the offer.

Campaign announcement · Seven-day results

  • Delivery · 200 eligible customers received the announcement; 30 replied.
  • Conversion · 12 used the campaign code: 6% of delivered recipients. This records code usage, not incremental impact.
  • Questions · 18 eligibility, 8 dates, 4 plan details. Clarify eligibility in the next announcement.

Summarize customer requests

CEO

I am setting product priorities. Summarize this week’s recurring requests and complaints, with customer impact and proposed priorities.

My Customer Partner

I grouped 50 conversations by their main topic, keeping unique customer counts separate. Export reliability is the most urgent product issue.

Customer voice · Weekly themes

  • Setup · 20 conversations from 14 customers; the first-report steps need clearer guidance.
  • Exports · 18 conversations from 9 customers; 3 customers report blocked workflows.
  • Billing · 12 conversations from 10 customers. Prioritize blocked workflows for the CEO’s review, then improve guidance.

Fictional conversations and sample results. This preview does not start tasks or connect your accounts.

From a conversation to lasting value

Can use many tools for you

Connects support, customer records, technical work and product knowledge. Keeps the customer informed while the team works on the solution.

  • ZendeskSupport & resolutions
  • IntercomCustomer conversations
  • HubSpotSales & customers
  • GmailEmail & replies
  • NotionProduct knowledge
  • JiraTasks & acceptance criteria
  • Google DocsNotes & plans

You define the communication rules and accounts it can access. Messages follow your authorization and customers’ contact preferences. Connections shown are previews.

A conversation it starts

Proactive. Stays with the customer.

Follows unresolved issues, customer milestones and opportunities to reconnect. Brings stalled work and decisions to you, and keeps customers informed through authorized channels.

Does not leave issues unresolved

Escalates unresolved issues to the CEO and tracks the owner, next step and customer update.

Closes the communication loop

Checks confirmed release and verification updates before telling the customer an issue is resolved.

Helps customers do more

Uses recurring questions and shared usage records to propose relevant tutorials and articles.

Looks for reasons to reconnect

Matches resolved pain points and approved campaigns with customers who may benefit and can be contacted.

You choose the topics, how often it reaches out and when you’d rather stay quiet.

MOBILE APP · EXAMPLE MESSAGES
14:32
A message from your Customer Partner.
My Customer Partnerexample

The export issue needs a decision

Three customers are affected. I prepared the evidence and escalation for the CEO. We need an owner and a next update time; there is no confirmed fix date yet.

My Customer Partnerexample

The customer update is ready

The fix is released and QA verified the reported scenario. I prepared the customer update with retry steps and a follow-up to confirm it works for them.

My Customer Partnerexample

A guide for the next step

Several new customers completed setup but have not created their first report. I prepared a short tutorial and an article for that step, with a relevant recipient list.

My Customer Partnerexample

A reason for former customers to return

The missing export feature is now available. I identified customers who left for that reason and can receive outreach. Their personalized return messages are ready for review.

Separate examples of the planned experience, shown together. This preview does not send messages or notifications.

Your proposed roster

Your customer partner, from Business onward

Bring customer care and follow-through into your Business roster. Add QA and delivery expertise with Studio.

Business

6 employees
$159 / month$90 AI budget included

Studio

9 employees
$259 / month$150 AI budget included

Enterprise

12 employees
$399 / month$200 AI budget included

Proposed packages · Preview only. Extra usage is billed separately; the rate is not yet defined. Exploring a package does not start checkout or change a subscription.

Keep exploring

QA Engineer

Meet your next employee

QA Engineer

Reproduces customer issues, verifies fixes and checks the experience before delivery.

Scrum Master

Meet your next employee

Scrum Master

Keeps delivery flowing, makes blockers visible and helps your team improve how it works.

Scrum Master
Jira
Google Calendar
GitHub
AWS
Figma
Gmail
Google Ads
HubSpot
CEOSoftware ArchitectSoftware EngineerContent CreatorPersonal AssistantGrowth ManagerCustomer PartnerQA Engineer
Employees + integrations · Planned experience

A team of 9

Studio package

Add QA Engineer, Scrum Master and Software Architect to your Business roster. Connect customer issues to verified fixes and a delivery process the team can follow.

HEXVA by Agentcraft

Give every customer a reason to stay.

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